We have made it easy for our customers to create an overview of the most frequently asked questions.
If you do not find your answer here, please feel free to send us an email at: firstname.lastname@example.org.
We at 2trendy.com guarantees that your products will be sent to you the same day you place your order. Please be aware though that on weekdays, your order must be made before 4 pm.
2trendy.com uses “PostNord” & DPD and they offer a delivery time of 2 to 4 days.
Depending on where you buy from, here is a list of delivery price from different countries:
Sweden: Free shipping above 899 kr ( 50-70 kr for shipping under 799 kr)
Netherland: 3,95 euro
Germany: 3,95 euro
Austria: 20 euro
Belgium: 10 euro
Finland: 9 euro
France: 25 euro
Iceland: 50 euro
Italy: 20 euro
Luxembourg: 10 euro
Poland: 25 euro
Spain: 35 euro
Norway: 100 kr
It is possible to regret a purchase from 2trendy. All you need to do is return the package within 14 days after having received it. It is also possible to have it returned if you deny receiving it on the actual delivery day. The price of your purchase will be refunded to your debit card.
If you decide to return your package, please be aware that the cost of sending it return is for you to pay. It is not paid by 2trendy.com.
If you return a package there are two things that are essential if we are to accept it. Firstly, all items have to be accounted for and they also have to be in the same condition as received. Secondly, pleae leave a note in the box with your order number. See more info at: https://www.2trendy.com/shop/cms-Returnform.html.
Your right to withdraw is therefore not possible if you use the items in a way that gives the item less value and prohibits us from selling it on.
A return package purchased by using a gift certificate, will not be refunded in cash but as a discount code, which of cause sums up to the same amount that was on the gift certificate.
If you return everything purchased except for the free gift that sometimes are included, especially when big orders are made, then 2trendy will charge that gifts sale price.
If you wish for a refund of a returned package, please type in your registration number and account number on a computer. Handwritten registration and account number will not be accepted, and if we are to receive handwritten info we will choose to transfer your money to the account used when purchase was made.
When returning your purchase from 2trendy, wanting your money refund though a bank-wire, the cost of this will be split between us, and you. This means a certain amount will be withdrawn from your money-refound.
Unless otherwise told, a return package will be sent to the address the customer has used when placing an order.
If you receive any items with a default please contact us via email@example.com before sending the item return. If there has been no contact before returning any items that have a default, we do not offer to pay for the postage.
Delivery time varies depending on your country. We pack and ship your order the same day as you place it, if it is placed before 16:30 (CEST).
End of the month? And you urgently need to two pair of pants, but money hasn’t arrived to your salary account? Installments might be a solution for you.
We now offer installments. With this scheme, you can now buy the cool sweater or trousers you have been thinking about for a long time, and pay whenever you want.
You can break the payment on your order into small installments each month, and then control how your payment should be managed.
Simply use the payment method: Viabill or Klarna at checkout.
Personal customer service
Personal customer service is a virtue, which is a mantra that we at 2trendy.no always work from.
It is important to us that our customers feel well treated when they either write or call us.
We strive to be accessible in many ways as possible.
Therefore, it is possible to contact us via e-mail, telephone & facebook. We are ready to help you every weekday from 9-15.
When using your debit card whilst paying for a purchase at 2trendy.com, you are secured against misuse because it is possible to reject a payment after having received your statement.
Data sent to us when placing an order using debit card is encrypted (SSL) which means that only PBS are able to read the data.
The payment for your purchases will not be deducted from your account before the package has been shifted. It is not possible to deduct larger amounts than what you have spent from your account.
Listed below are the available payment methods at our e.store 2trendy.com.
Due to Black Friday we cannot make changes to orders. Therefore, please check that the information given is correct.